Read our updated cancellation and refund policy carefully to understand your rights and responsibilities when booking with us.
1. General Paid Reservation Terms
- This policy applies to all paid services, including walking tours, day trips, food and wine tasting experiences, hiking and trekking tours, and Meet & Transfer services.
- Our reservations operate on a “reserve now, pay later” basis.
- Full payment is required at least 15 days prior to the scheduled start date of your tour or service.
- Payments can be made securely via our trusted online payment platform, PAYRIFF.COM.
2. Cancellation Policy
- All cancellation requests must be submitted in writing via email to: booking@azerbaijantraveller.com.
- The effective cancellation date is the date we receive your written notice.
- Verbal cancellations or cancellations through social media messages will not be accepted.
3. Refund Eligibility
- Refunds are only applicable to payments processed via Payriff and made within 15 days before the tour or service start date.
- No refunds will be issued for cancellations made less than 48 hours prior to the scheduled start time, regardless of the payment date.
- To be eligible for a refund, full payment must have been completed within the specified deadline.
4. Refund Process
- If your cancellation meets the eligibility criteria, a refund will be issued to the original method of payment via Payriff.
- Please allow up to 10 business days for the refunded amount to appear in your account. Processing time may vary depending on your bank or payment provider.
- You will receive a confirmation email once your refund has been processed.
5. Non-Refundable Services
- The following are considered non-refundable under all circumstances:
- Visa application and processing fees
- Entrance tickets to attractions and monuments
- Third-party bookings such as accommodation or partner-operated experiences
- Non-refundable items will be clearly communicated at the time of booking as per confirmed itinerary.
6. No-Show Policy
- If a guest fails to appear for a scheduled service without prior written notice, it will be considered a no-show.
- No-shows are not eligible for any refund or credit, regardless of the reason.
- To avoid being marked as a no-show, please inform us of any changes to your travel plans as early as possible.
7. Changes and Modifications
- We understand that travel plans can change. If you need to reschedule your tour or service, please contact us at least 72 hours in advance.
- Change requests are subject to availability and may incur additional costs, especially for third-party services.
For questions or further assistance regarding our cancellation and refund policies, please contact us at booking@azerbaijantraveller.com.
Azerbaijan Traveller 